femalina
Refund Policy
Effective date: May 24, 2026. This page explains how refund requests are handled for Femalina purchases.
For web purchases processed by Paddle, Paddle may act as merchant of record and authorized reseller. Refund requests for those purchases are handled according to Paddle buyer terms, Paddle refund rules, and applicable consumer law.
Buyers can usually request a refund through the Paddle receipt, the subscription management link in the purchase e-mail, or Paddle buyer support.
If a refund is approved, access to the refunded paid service or minute package may be suspended, reduced, or removed to reflect the refunded transaction.
Important
If local law gives you stronger or non-waivable refund rights, those rights apply.
If your request concerns a product defect, billing error, or duplicate charge, contact us at [email protected] so we can help quickly.
If Paddle processed the transaction, we may ask you to use Paddle support channels because Paddle controls the payment record and buyer receipt.
Paddle refund policy: paddle.com/legal/refund-policy
Paddle buyer support: paddle.net
Femalina support: [email protected]
Service is not offered to citizens of the Russian Federation, and payments from citizens of the Russian Federation are not accepted.